Terms of Use

IndoPantry – Terms of Use

Welcome to IndoPantry! These Terms of Use ("Terms") govern your use of our website, services, and related content (collectively, the "Services"). By accessing or using our Services, you agree to these Terms. Please read them carefully.


1. General Terms

1.1 By using our website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.
1.2 We reserve the right to modify these Terms at any time. Changes will be effective upon posting on this page. Continued use of our Services constitutes acceptance of the updated Terms.
1.3 If you do not agree with these Terms, you must discontinue using our Services immediately.


2. Account Registration

2.1 Certain features may require creating an account.
2.2 You are responsible for maintaining the confidentiality of your account and password.
2.3 You agree to provide accurate, current, and complete information during registration and update it as necessary.
2.4 IndoPantry is not liable for loss or damage caused by unauthorized account access.


3. Orders and Payment

3.1 All orders are subject to availability and payment confirmation.
3.2 We accept payments via credit/debit cards and cash/card on delivery.
3.3 Prices may change without notice.
3.4 A confirmation email will be sent once your order is placed.
3.5 Orders placed before 1 PM qualify for same-day delivery. Orders placed after 1 PM will be delivered the next day.
3.6 Order cancellations are allowed only before 1 PM on the day of order placement. 


4. Delivery

4.1 Delivery is available only within Arlington, Texas, on orders of $9.99 or more.
4.2 Delivery times are estimates and may vary due to unforeseen circumstances.
4.3 Customers must ensure someone is available at the delivery address to receive the order.
4.4 If no one is available to receive the delivery, redelivery attempts may incur additional fees. 


5. Returns, Refunds, and Cancellations

5.1 Returns are accepted for unopened, non-perishable items within 3 days of delivery. Perishable items cannot be returned.
5.2 To initiate a return, contact us at [insert email/phone].
5.3 Approved refunds will be processed within 7–10 business days.
5.4 Damaged or incorrect items will be replaced or refunded after verification.
5.5 We reserve the right to deny returns or refunds for items not meeting these conditions. 


6. Prohibited Activities

You agree not to:
6.1 Use our Services for unlawful purposes.
6.2 Interfere with or disrupt the functionality of our website.
6.3 Upload or transmit viruses, malware, or other harmful content.
6.4 Engage in unauthorized scraping, data mining, or other data extraction.
6.5 Misrepresent yourself or impersonate another person.


7. Intellectual Property

7.1 All content on the IndoPantry website (text, graphics, logos, images) is owned by IndoPantry or its licensors and protected by copyright and trademark laws.
7.2 You may not reproduce, distribute, or modify website content without prior written consent.


8. Limitation of Liability

8.1 IndoPantry is not liable for direct, indirect, incidental, or consequential damages resulting from use of our Services.
8.2 We are not responsible for delays or failures caused by events outside our control (e.g., natural disasters, strikes, technical failures).


9. Privacy

9.1 Use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
9.2 By using our Services, you consent to information collection and use as outlined in our Privacy Policy.


10. Governing Law

10.1 These Terms are governed by the laws of Texas, USA, without regard to conflict of law principles.
10.2 Any disputes arising from these Terms will be resolved in the courts of Arlington, Texas.